How to Manage Customer Experience

Set the customer SMS notification preferences, set SMS text and ensure Customer Service and Delight.

HubSpot Video



Set the customer SMS notification preferences

The customer experience can be managed by predefining the text messages here so that the system will trigger notifications to the customers at these instances. This enables the customer to track their delivery in real-time and record their feedback which plays a substantial role in amplifying business and productivity.

Enabling WhatsApp communication between agent and customer

You can configure the WhatsApp message that will be addressed from the agent’s app to the customers.

Customer Address Preference

The customer location can be pinned in case if the customer fails to provide the correct address while placing the order.

Secure your Pick-up Location

If you do not desire to disclose the pickup location to the customer, enable ‘Hide pick up location’ and define the distance from the pickup point that the customer can access.